Return and Exchange

We accept returns and exchanges on the day you receive your order. Orders received AFTER the delivery date (based on tracking) is not eligible for returns or exchange. 

 

It is mandatory for the customer to take a video first before opening the parcel so if there are any missing items or damaged goods, we can have it exchanged of refunded.

 

If your reasons of Return or Exchange are: 

1. Missing/Damaged/Wrong Item 

- We will shoulder the shipping fee to and from the recipient

2. Change of Size or Color

- If you haven't worn it yet, you are eligible for exchange as long as you shoulder the shipping fees

3. I Don't Like It 

- Not eligible for return or exchange 

 

Please take note that we take a video while packing your orders so we make sure that all lingeries are in good condition and you get all the items that you paid for. However, we are not perfect. We might miss out a few, but we will take care of it!💋

 

For inquiries on returns and exchanges, send us a dm on @nightlustph